At CrestLedger, we strive to provide secure, efficient, and reliable services. This Refund Policy outlines the terms and conditions under which refunds may be issued. By using CrestLedger, you agree to this policy.

1. General Refund Conditions

• Refunds will only be considered in cases of errors caused by CrestLedger, such as duplicate transactions, incorrect charges, or technical issues resulting in unsuccessful transactions.
• Refund requests must be submitted within 30 days of the transaction date.

2. Non-Refundable Transactions

The following are non-refundable:

• Transactions initiated and authorized by the user, including successful transfers, payouts, and currency exchanges.
• Fees associated with processing payments, currency exchanges, or third-party services.
• Vouchers, gift cards, and prepaid funds redeemed or transferred successfully.

3. Refund Eligibility

To be eligible for a refund, the following conditions must be met:

• The transaction must have been processed through CrestLedger’s platform.
• Users must provide all required documentation to verify the claim, including transaction receipts, account details, and any relevant correspondence.

4. Refund Process

• Submit a refund request via support@crestledger.com or through the support section of the app.
• Include the transaction ID, amount, date, and reason for the refund request.
• CrestLedger will review the request and notify the user of the outcome within 7-10 business days.

5. Refund Methods

• Approved refunds will be credited back to the original payment method used for the transaction.
• Refund processing times may vary based on the payment provider or bank policies.

6. Fraudulent Transactions

• If a refund request involves suspected fraud, CrestLedger reserves the right to investigate thoroughly before processing the refund.
• Users found to have initiated fraudulent claims may face account suspension or legal action.

7. Currency Exchange and Fees

• Refund amounts will be calculated based on the exchange rate at the time of the original transaction.
• Processing fees, where applicable, may be deducted from the refund amount.

8. Cancellation of Pending Transactions

• Transactions pending due to insufficient funds or compliance checks may be canceled upon user request, but refunds may not apply if fees have already been incurred.

9. Contact for Refunds

For any inquiries or assistance with refunds, please contact our support team:
Email: support@crestledger.com
 

Note: CrestLedger reserves the right to modify this Refund Policy at any time. Users will be notified of changes, and continued use of the platform constitutes acceptance of the updated policy.

Thank you for choosing CrestLedger. We are committed to ensuring a secure and transparent experience for all our users.