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FAQ

Welcome to CrestLedger's FAQ section! Below are the most commonly asked questions and their answers to help you make the most of our digital wallet platform.

What is CrestLedger?

CrestLedger is a secure and innovative digital wallet platform designed to streamline your financial management. It offers features such as peer-to-peer transactions, multi-currency support, payouts, money requests, vouchers, and seamless currency exchange.

How do I create an account on CrestLedger?

To create an account: Visit our website. Click "Sign Up" and provide your details, including name, email, and phone number. Verify your identity using a government-issued ID. Once verified, you can start using your account immediately.

Is CrestLedger secure?

Yes! CrestLedger uses advanced encryption, two-factor authentication (2FA), and regular compliance checks to ensure your data and transactions are fully protected. Your security is our priority.

Can I add multiple currencies to my wallet?

Yes! CrestLedger supports multiple currencies, allowing you to manage and exchange money in various currencies with ease.

How do I add funds to my CrestLedger wallet?

You can add funds through: Bank transfers Credit or debit cards Supported payment gateways Simply log in to your account, navigate to the "Add Funds" section, and follow the instructions.

Are there fees for transactions?

CrestLedger applies minimal fees for certain transactions, such as currency exchanges or payouts. Detailed fee structures are available in the "Fees & Charges" section of the website.

What happens if my transaction fails?

If a transaction fails due to technical issues or insufficient funds, the amount will be automatically refunded to your CrestLedger wallet. If the issue persists, contact our support team for assistance.

Can I cancel a transaction after it’s initiated?

Once a transaction is successfully processed, it cannot be canceled. However, if the transaction is pending, you can request cancellation through the "Transaction History" section of your account.

How do I request a refund?

To request a refund: Go to the "Help & Support" section. Select "Refund Request" and provide transaction details. Our team will review your request and respond within 7-10 business days.

Does CrestLedger support international transactions?

Yes! CrestLedger supports international transactions, making it easy to send and receive money globally in supported currencies.

How can I reset my password?

To reset your password: Click "Forgot Password" on the login page. Enter your registered email address. Follow the instructions in the email to reset your password.

What should I do if I suspect fraudulent activity on my account?

If you notice unauthorized transactions, immediately: Change your password. Enable two-factor authentication (2FA). Contact CrestLedger support to report the issue.

Can businesses use CrestLedger?

Absolutely! CrestLedger is perfect for businesses, offering features like automated payouts, multi-user access, API integration, and transaction reports to streamline financial operations.

How do I use the Developer API?

Our Developer API allows seamless integration with other applications. Documentation and support for API usage can be found in the "API Integration" section of our website.

How do I contact customer support?

For assistance, you can reach us via: Email: support@crestledger.com

Can I use CrestLedger without completing identity verification?

No. Identity verification is mandatory to comply with legal regulations and ensure the security of our platform.

How long does it take for transactions to process?

Most transactions are processed instantly. However, some payments or payouts may take up to 1-3 business days, depending on the method and financial institutions involved.

What currencies are supported?

CrestLedger supports a wide range of currencies. You can view the full list of supported currencies in the "Multi-Currency" section of our website.

How do I close my account?

To close your account, contact our customer support team. They will guide you through the process, ensuring all pending transactions are settled before deactivation.